Installation can be scheduled immediately during registration. Installation date may vary depending on the Celcom TechXpert’s availability and you may be required to provide an alternative date for the installation if the first installation date is unavailable.
You will not be charged any fee if you request to reschedule within a minimum four (4) days prior to the installation date. A rescheduling fee of RM200 will be imposed if you reschedule your appointment within four (4) days of your previously set appointment or after the confirmation call made by Celcom Customer Service Consultant.
The installation process will take approximately three (3) to six (6) hours depending on the premises. You will receive a call from Celcom four (4) days from the appointment date to confirm the installation date and time. In the event that you are not reachable, we will deem the appointment confirmed and proceed to inform Celcom TechXpert. Celcom TechXpert will make a call to you on the day of the installation to arrange for the installation to take place.
Drilling may be required to connect the service to your house. You will need to approve the drilling and the design of the connection prior to installation.
You may request a non-standard installation at a cost that will be borne by you. The request must be made directly to the TechXpert and cost (refer to below) thereof shall be paid directly to the TechXpert:
Installation Type Wiring Description Distance Proposed Pricing
External (Pole to FTB) Ground surface First 30m RM450
Additional metre RM6
Internal (FTB to BTU) 3M surface First 15m RM290
Additional metre RM20
Over the ceiling First 30m RM170
Additional metre RM2

Step 1: Search for your Celcom Home Fibre SSID as displayed on the Router, using a computer or a smart device.

Step 2: Select the Celcom Home Fibre SSID and enter the Security Key displayed on the Router.

Step 3: You are now connected. Enjoy your Celcom Home Fibre anywhere within your home.

The service is only compatible with selected brands and certain models of CCTV. Kindly ensure that your CCTV is compatible with a private dynamic IP. You may also need to contact your CCTV supplier for configuration.